New Mobile Faq DO NOT EDIT
DO NOT EDIT THIS PAGE – APP CONTENT ONLYAre eliteUSA Products Guaranteed Authentic?
eliteUSA exclusively deals with new & authentic luxury products. Over the past decade of being a trusted leader in the luxury personal shopping industry, eliteUSA has established relationships with every luxury designer brand on the market. Our vendor partnerships are very important to us as they allow us to service our loyal clients with the best possible product & experience. All eliteUSA purchases come with the original boutique receipt & certificate of authenticity when applicable.
How Do I Place an Order?
To place an order, connect with an eliteUSA sales agent via our Instagram page, WhatsApp account or easily download the eliteUSA app!
How Do I Make A Payment?
Once the availability of your requested item(s) is/are confirmed, eliteUSA will share an invoice with two payment options to choose from. Please note, KNET is available for Kuwait based clients.
Option 1: Credit Card Payment Link
Option 2: Wire Transfer
Once a credit card payment is made, the purchase will be marked “paid.” Wire Transfers can take up to 3 business days to process until an order is marked as “paid.”
Does eliteUSA Accept Deposits or Partial Payments?
Despots & partial payments are allowed on a case-by-case basis. The approval of a deposit or partial payment depends on the product value or product type.
When will I receive my order?
Once payment is received, please allow up to 5 business days for your order to be processed & shipped. Once your order ships you will receive a notification containing a tracking number & shipment confirmation. Orders take 2-3 business days on average before they are delivered.
What is eliteUSA’s Return & Exchange Policy?
All eliteUSA sales are final.
What if I don’t receive my product in the mail?
Please contact your eliteUSA sales associate if there is a discrepancy with your delivery.
How Do I Contact eliteUSA with Additional Questions?
If you have a question regarding an order, or a general question that isn’t answered above, please email us at email@example.com