eliteUSA exclusively offers pristine and authentic luxury merchandise. Our commitment has always been to uphold the utmost standards, steering clear of pre-owned or counterfeit items both historically and in our future endeavors. Each product is accompanied by its original receipt and, when applicable, an authentic certificate. Our reputation, cultivated over the past decade, thrives on excellence, contributing to our growth through positive reviews and satisfied clients.

To place an order with eliteUSA, utilize our user-friendly app, email us, or talk to one of our representatives. Clients can seamlessly select their desired products, and we ensure secure and safe shipping to meet your delivery preferences.

Whether through the app or alternative channels, your order is our priority and can be tracked after placing an order.

eliteUSA guarantees swift delivery, dispatching all products within 1 to 2 business days. Our globally stationed concierge shopping team, strategically positioned in critical locations such as Paris, New York, Dubai, and more, meticulously oversees the delivery process to ensure prompt and authentic product arrival for our valued clients. Clients receive a confirmation email with the order tracking number when an order has been shipped out.

eliteUSA accommodates a comprehensive range of payment options for your convenience. You can choose from various secure payment methods when indulging in our curated selection of luxury items from global brands and partner boutiques. Rest assured that when you place an order, we will always offer you the most competitive and best available price for your chosen destination.

Your delivery destination determines the currency of the product and payment and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate. Please note that credit card payments are marked paid immediately once payments are made. However, wire transfers can take up to 3 business days to be marked as paid.

We accept a wide range of payment options that include:
Wire transfer
Knet (for Kuwait clients)
American Express
Apple Pay

Due to the be spoke nature of our service, we exclusively procure items that our clients confirm. Typically, returns are only accepted in cases where the received item is incorrect, or the size is not as ordered. In any such situation, we commit to collaborating closely with our clients to deliver the optimal service experience, ensuring satisfaction with each transaction.

Rest assured, clients bear no responsibility for undelivered items. At eliteUSA, we assume all risk until the product is successfully delivered to its intended recipient. Your satisfaction and peace of mind are our top priorities throughout the entire delivery process.

Accepting deposits or partial payments is contingent upon the value and type of the product in question. For each case, we evaluate and consider partial payments individually to accommodate our clients' specific needs and preferences.