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Frequently Asked Questions
eliteUSA exclusively offers pristine and authentic luxury merchandise. Our commitment has always been to uphold the utmost standards, steering clear of pre-owned or counterfeit items both historically and in our future endeavors. Each product is accompanied by its original receipt and, when applicable, an authentic certificate. Our reputation, cultivated over the past decade, thrives on excellence, contributing to our growth through positive reviews and satisfied clients.
To place an order with eliteUSA, utilize our user-friendly app, website, or talk to one of our representatives. Clients can seamlessly select their desired products, and we ensure secure and safe shipping to meet your delivery preferences.
Whether through our website or alternative channels, your order is our priority and can be tracked after placing an order.
eliteUSA guarantees swift delivery, dispatching all products within 1 to 2 business days. Our globally stationed concierge shopping team, strategically positioned in critical locations such as Paris, New York, Dubai, and more, meticulously oversees the delivery process to ensure prompt and authentic product arrival for our valued clients. Clients receive a confirmation email with the order tracking number when an order has been shipped out.
Due to the be spoke nature of our service, we exclusively procure items that our clients confirm. Typically, returns are only accepted in cases where the received item is incorrect, or the size is not as ordered. In any such situation, we commit to collaborating closely with our clients to deliver the optimal service experience, ensuring satisfaction with each transaction.
Accepting deposits or partial payments is contingent upon the value and type of the product in question. For each case, we evaluate and consider partial payments individually to accommodate our clients' specific needs and preferences.